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Global CRM Software Market Size, Competition Landscape and Supply Chain Research Report 2025

Global CRM Software Market Size, Competition Landscape and Supply Chain Research Report 2025

Published:2025-04-10
Pages:155
Tables and Figures:170
Report ID:WENKH007170
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Research Scope
Table of Contents
Tables and Figures
Full Report

Research Summary

CRM software, which stands for Customer Relationship Management software, is a technology tool designed to help businesses manage and optimize their interactions with customers, leads, and prospects. It serves as a centralized database that stores and organizes essential customer information, such as contact details, communication history, purchase history, and preferences. CRM software enables businesses to gain valuable insights into their customers＇ needs and behaviors, allowing them to personalize interactions, provide better customer service, and enhance the overall customer experience. It streamlines sales processes by tracking leads, managing sales pipelines, and automating tasks, helping sales teams prioritize their efforts and close deals more efficiently. Additionally, CRM software facilitates targeted marketing campaigns, enabling businesses to reach the right audience with the right messages at the right time. The software＇s analytics and reporting capabilities offer valuable business intelligence, supporting data-driven decision-making and fostering business growth. CRM software is available in various types, including cloud-based solutions that offer flexibility, scalability, and real-time access to data from anywhere with an internet connection. As an essential tool for managing customer relationships and improving business performance, CRM software plays a vital role in enhancing customer satisfaction, increasing sales, and driving overall success for modern enterprises.

According to WENKH research statistics, the global CRM Software market size will reach 20,098 Million USD in 2025 and is projected to reach 27,113 Million USD by 2032, with a CAGR of 4.37% (2025-2032). Among them, the Asia-Pacific CRM Software market is undergoing rapid changes, reaching Million USD in 2025, accounting for approximately % of the global market share. It is projected to reach Million USD by 2032.

The global CRM Software market is highly competitive, with key market players including Oracle, SAP, Salesforce, Microsoft, monday.com, Zendesk, Freshworks, Zoho, Thryv, Pipedrive, Nextiva CRM, Hubspot, ActiveCampaign, Pipeliner, Nimble, Sage, Keap, Insightly, Maximizer Software, Salesboom, SugarCRM, Epsilon, Genesys, Verint, etc. This report categorizes the competitive landscape of the global CRM Software market into three tiers based on annual revenue, with the top three market players holding approximately  % of the total market share.

This report provides an in-depth analysis of the global CRM Software market, including market size, price trends, market status and future development prospects. It particularly focuses on the market share, product characteristics, pricing, sales revenue, and gross profit margin of major players in the global CRM Software industry. Additionally, this report provides an in-depth analysis of the market status and future development trends of different product segments of CRM Software and their downstream application fields.

In terms of data, this report includes a comprehensive time-series dataset. The historical data spans from 2020 to 2024, providing a solid foundation for analyzing past market trends. The year 2025 is used as a base year to accurately assess the current market landscape. Forecast data covers the period from 2026 to 2032, utilizing scientific analysis methods and models to offer forward-looking predictions and insights into the market's future development. This provides valuable reference information for industry participants and stakeholders.

The report covers regions and countries including North America, Europe, China, Asia Pacific (excluding China), Latin America, the Middle East, and Africa. It particularly focuses on the sales revenue of CRM Software in these regions and countries, as well as the market share of key market players in each region. The report provides an in-depth analysis of the regional distribution and future development trends of the CRM Software market. By considering local policies, this report evaluates the market prospects of CRM Software in each region and country, aiming to help companies gain a comprehensive understanding of the industry characteristics and development potential in different regions, optimize regional business layout, and develop precise market strategies to achieve global development goals.

This report places a strong emphasis on data quality and reliability, utilizing diverse and extensive data sources to ensure the accuracy and validity of the information presented. Primary data collection involves multiple channels, including in-depth interviews with senior executives, industry experts, supply chain stakeholders, and end consumers. These interviews provide key insights into corporate strategic planning, industry policy interpretation, supply chain dynamics, and end-user experiences. Secondary data sources cover a wide range of authoritative statistics from government agencies, customs databases, industry associations, third-party paid databases, brokerage research reports, academic research findings, corporate annual reports, financial statements, real-time news updates, and relevant information from international organizations. These data sources serve as a solid foundation for verification and analysis.

Companies Covered

Oracle

SAP

Salesforce

Microsoft

monday.com

Zendesk

Freshworks

Zoho

Thryv

Pipedrive

Nextiva CRM

Hubspot

ActiveCampaign

Pipeliner

Nimble

Sage

Keap

Insightly

Maximizer Software

Salesboom

SugarCRM

Epsilon

Genesys

Verint

Product Segment

On-Premise

Cloud Based

Product Application

BFSI

Healthcare

Retail

Government

Industrial Manufacturing

Others


Chapter Scope

Chapter 1: Product Statistical Scope, Product Segmentation Types and Downstream Applications, Overall Market Size, Current Status and Development Prospects

Chapter 2: Global CRM Software Industry Chain Analysis

Chapter 3: Global CRM Software Industry Environment Analysis and Porter's Five Forces Analysis

Chapter 4: Analysis of the Competitive Landscape of Major Companies in the Global CRM Software Market (Market Share, Product Revenue Comparison, Tier Division, Corporate Expansion and M&A Trends)

Chapter 5: Analysis of Global Major Companies (Company Profiles, Product Features and Product Segment, Product Revenue, Product Average Price, Gross Profit Margin and Geographical Sales Share)

Chapter 6: Global CRM Software Product Segment and Downstream Application Size Analysis and Major Regional Market Size Analysis

Chapter 7: North America CRM Software Product Segment, Downstream Application, and Major Countries Market Size Analysis

Chapter 8: Europe CRM Software Product Segment, Downstream Application, and Major Countries Market Size Analysis

Chapter 9: China CRM Software Product Segment, Downstream Application, and Major Countries Market Size Analysis

Chapter 10: Asia Pacific (excluding China) CRM Software Product Segment, Downstream Application, and Major Countries Market Size Analysis

Chapter 11: Latin America CRM Software Product Segment, Downstream Application, and Major Countries Market Size Analysis

Chapter 12: Middle East and Africa CRM Software Product Segment, Downstream Application, and Major Countries Market Size Analysis

Chapter 13: Research Conclusion

Chapter 14: Methodology and Data Source


Purpose and Value of the Report

Market Trend Insights: Analyze industry trends, market dynamics, and future growth potential to help companies forecast changes and develop strategic plans.

Competitive Landscape Analysis: Understand key players' revenue segmentation, strategies, market share, and business models to guide competitive decisions.

Investment Decision Support: Provide feasibility analysis through market size, growth rate, demand trends, and potential risks for informed investment decisions.

Target Customer and Demand Analysis: Examine consumer behavior, purchasing preferences, and pain points to optimize products and improve market penetration.

Policy and Regulatory Insights: Interpret relevant industry policies to ensure compliance and mitigate regulatory risks.

Business Model Optimization: Offer data-driven suggestions for enhancing business models and improving profitability.

Table of Contents

1 CRM Software Market Overview

   1.1 Product Definition Introduction

   1.2 Global CRM Software Market Size and Growth Forecast Analysis (2020-2032)

   1.3 CRM Software Market Status and Development Prospects

       1.3.1 CRM Software Market Status

       1.3.2 CRM Software Industry Development Prospects

   1.4 CRM Software Market Overview by Product Segment

       1.4.1 Global CRM Software Market Size and Growth Forecast Analysis by Product Segment: 2020 VS 2025 VS 2032

       1.4.2 On-Premise

       1.4.3 Cloud Based

   1.5 CRM Software Market Overview by Product Application

       1.5.1 Global CRM Software Market Size and Growth Forecast Analysis by Product Application: 2020 VS 2025 VS 2032

       1.5.2 BFSI

       1.5.3 Healthcare

       1.5.4 Retail

       1.5.5 Government

       1.5.6 Industrial Manufacturing

       1.5.7 Others

2 CRM Software Industry Supply Chain Analysis

   2.1 CRM Software Supply Chain

   2.2 CRM Software Midstream Suppliers

   2.3 CRM Software Downstream Customers

   2.4 CRM Software Sales Channel Analysis

3 CRM Software Market Environment Analysis

   3.1 CRM Software Industry Policy Analysis

   3.2 CRM Software Emerging Technology Trends in the Industry

   3.3 CRM Software Restraining Factors Analysis

   3.4 CRM Software Market Porter's Five Forces Analysis

       3.4.1 Competitive Rivalry

       3.4.2 Threat of New Entrants

       3.4.3 Bargaining Power of Suppliers

       3.4.4 Bargaining Power of Buyers

       3.4.5 Threat of Substitute Products or Services

4 Global CRM Software Market Players Competition Landscape

   4.1 Global CRM Software Market Revenue by Key Players (2021-2025)

   4.2 Global CRM Software Market Position by Key Players

   4.3 Global Key Players Headquarter and Key Area Served

   4.4 Global CRM Software Market Expansion and M&A Dynamic

5 In-depth Analysis of Key Players

   5.1 Oracle

       5.1.1 Oracle Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.1.2 Oracle CRM Software Product Features

       5.1.3 Oracle CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.1.4 Oracle CRM Software Revenue by Product Segment

       5.1.5 Oracle CRM Software Revenue by Region

   5.2 SAP

       5.2.1 SAP Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.2.2 SAP CRM Software Product Features

       5.2.3 SAP CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.2.4 SAP CRM Software Revenue by Product Segment

       5.2.5 SAP CRM Software Revenue by Region

   5.3 Salesforce

       5.3.1 Salesforce Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.3.2 Salesforce CRM Software Product Features

       5.3.3 Salesforce CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.3.4 Salesforce CRM Software Revenue by Product Segment

       5.3.5 Salesforce CRM Software Revenue by Region

   5.4 Microsoft

       5.4.1 Microsoft Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.4.2 Microsoft CRM Software Product Features

       5.4.3 Microsoft CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.4.4 Microsoft CRM Software Revenue by Product Segment

       5.4.5 Microsoft CRM Software Revenue by Region

   5.5 monday.com

       5.5.1 monday.com Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.5.2 monday.com CRM Software Product Features

       5.5.3 monday.com CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.5.4 monday.com CRM Software Revenue by Product Segment

       5.5.5 monday.com CRM Software Revenue by Region

   5.6 Zendesk

       5.6.1 Zendesk Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.6.2 Zendesk CRM Software Product Features

       5.6.3 Zendesk CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.6.4 Zendesk CRM Software Revenue by Product Segment

       5.6.5 Zendesk CRM Software Revenue by Region

   5.7 Freshworks

       5.7.1 Freshworks Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.7.2 Freshworks CRM Software Product Features

       5.7.3 Freshworks CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.7.4 Freshworks CRM Software Revenue by Product Segment

       5.7.5 Freshworks CRM Software Revenue by Region

   5.8 Zoho

       5.8.1 Zoho Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.8.2 Zoho CRM Software Product Features

       5.8.3 Zoho CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.8.4 Zoho CRM Software Revenue by Product Segment

       5.8.5 Zoho CRM Software Revenue by Region

   5.9 Thryv

       5.9.1 Thryv Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.9.2 Thryv CRM Software Product Features

       5.9.3 Thryv CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.9.4 Thryv CRM Software Revenue by Product Segment

       5.9.5 Thryv CRM Software Revenue by Region

   5.10 Pipedrive

       5.10.1 Pipedrive Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.10.2 Pipedrive CRM Software Product Features

       5.10.3 Pipedrive CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.10.4 Pipedrive CRM Software Revenue by Product Segment

       5.10.5 Pipedrive CRM Software Revenue by Region

   5.11 Nextiva CRM

       5.11.1 Nextiva CRM Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.11.2 Nextiva CRM CRM Software Product Features

       5.11.3 Nextiva CRM CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.11.4 Nextiva CRM CRM Software Revenue by Product Segment

       5.11.5 Nextiva CRM CRM Software Revenue by Region

   5.12 Hubspot

       5.12.1 Hubspot Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.12.2 Hubspot CRM Software Product Features

       5.12.3 Hubspot CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.12.4 Hubspot CRM Software Revenue by Product Segment

       5.12.5 Hubspot CRM Software Revenue by Region

   5.13 ActiveCampaign

       5.13.1 ActiveCampaign Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.13.2 ActiveCampaign CRM Software Product Features

       5.13.3 ActiveCampaign CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.13.4 ActiveCampaign CRM Software Revenue by Product Segment

       5.13.5 ActiveCampaign CRM Software Revenue by Region

   5.14 Pipeliner

       5.14.1 Pipeliner Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.14.2 Pipeliner CRM Software Product Features

       5.14.3 Pipeliner CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.14.4 Pipeliner CRM Software Revenue by Product Segment

       5.14.5 Pipeliner CRM Software Revenue by Region

   5.15 Nimble

       5.15.1 Nimble Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.15.2 Nimble CRM Software Product Features

       5.15.3 Nimble CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.15.4 Nimble CRM Software Revenue by Product Segment

       5.15.5 Nimble CRM Software Revenue by Region

   5.16 Sage

       5.16.1 Sage Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.16.2 Sage CRM Software Product Features

       5.16.3 Sage CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.16.4 Sage CRM Software Revenue by Product Segment

       5.16.5 Sage CRM Software Revenue by Region

   5.17 Keap

       5.17.1 Keap Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.17.2 Keap CRM Software Product Features

       5.17.3 Keap CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.17.4 Keap CRM Software Revenue by Product Segment

       5.17.5 Keap CRM Software Revenue by Region

   5.18 Insightly

       5.18.1 Insightly Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.18.2 Insightly CRM Software Product Features

       5.18.3 Insightly CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.18.4 Insightly CRM Software Revenue by Product Segment

       5.18.5 Insightly CRM Software Revenue by Region

   5.19 Maximizer Software

       5.19.1 Maximizer Software Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.19.2 Maximizer Software CRM Software Product Features

       5.19.3 Maximizer Software CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.19.4 Maximizer Software CRM Software Revenue by Product Segment

       5.19.5 Maximizer Software CRM Software Revenue by Region

   5.20 Salesboom

       5.20.1 Salesboom Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.20.2 Salesboom CRM Software Product Features

       5.20.3 Salesboom CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.20.4 Salesboom CRM Software Revenue by Product Segment

       5.20.5 Salesboom CRM Software Revenue by Region

   5.21 SugarCRM

       5.21.1 SugarCRM Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.21.2 SugarCRM CRM Software Product Features

       5.21.3 SugarCRM CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.21.4 SugarCRM CRM Software Revenue by Product Segment

       5.21.5 SugarCRM CRM Software Revenue by Region

   5.22 Epsilon

       5.22.1 Epsilon Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.22.2 Epsilon CRM Software Product Features

       5.22.3 Epsilon CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.22.4 Epsilon CRM Software Revenue by Product Segment

       5.22.5 Epsilon CRM Software Revenue by Region

   5.23 Genesys

       5.23.1 Genesys Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.23.2 Genesys CRM Software Product Features

       5.23.3 Genesys CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.23.4 Genesys CRM Software Revenue by Product Segment

       5.23.5 Genesys CRM Software Revenue by Region

   5.24 Verint

       5.24.1 Verint Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

       5.24.2 Verint CRM Software Product Features

       5.24.3 Verint CRM Software Product Revenue and Gross Margin Analysis (2021-2025)

       5.24.4 Verint CRM Software Revenue by Product Segment

       5.24.5 Verint CRM Software Revenue by Region

6 Global CRM Software Market Analysis by Regions, by Product Segment and Application

   6.1 Global CRM Software Market Size and Growth Forecast by Region: 2020 VS 2025 VS 2032

       6.1.1 Global CRM Software Market Revenue by Region (2020-2025)

       6.1.2 Global CRM Software Market Revenue Forecast by Region (2026-2032)

   6.2 Global CRM Software Market Size by Product Segment (2020-2032)

   6.3 Global CRM Software Market Size by Product Application (2020-2032)

7 North America CRM Software Market Analysis

   7.1 North America CRM Software Market Prospects

       7.1.1 North America CRM Software Market Revenue and Growth Forecast by Countries (2020-2032)

       7.1.2 U.S.

       7.1.3 Canada

   7.2 North America CRM Software Market Size by Product Segment (2020-2032)

   7.3 North America CRM Software Market Size by Product Application (2020-2032)

8 Europe CRM Software Market Analysis

   8.1 Europe CRM Software Market Prospects

       8.1.1 Europe CRM Software Market Revenue and Growth Forecast by Countries (2020-2032)

       8.1.2 Germany

       8.1.3 France

       8.1.4 United Kingdom

       8.1.5 Italy

       8.1.6 Spain

       8.1.7 Benelux

   8.2 Europe CRM Software Market Size by Product Segment (2020-2032)

   8.3 Europe CRM Software Market Size by Product Application (2020-2032)

9 China CRM Software Market Analysis

   9.1 China CRM Software Market Prospects

   9.2 China CRM Software Market Size by Product Segment (2020-2032)

   9.3 China CRM Software Market Size by Product Application (2020-2032)

10 Asia Pacific (excl. China) CRM Software Market Analysis

   10.1 Asia Pacific (excl. China) CRM Software Market Prospects

       10.1.1 Asia Pacific (excl. China) CRM Software Revenue and Growth Forecast by Countries (2020-2032)

       10.1.2 Japan

       10.1.3 South Korea

       10.1.4 India

       10.1.5 Southeast Asia

       10.1.6 Australia

   10.2 Asia Pacific (excl. China) CRM Software Market Size by Product Segment (2020-2032)

   10.3 Asia Pacific (excl. China) CRM Software Market Size by Product Application (2020-2032)

11 Latin America CRM Software Market Analysis

   11.1 Latin America CRM Software Market Prospects

       11.1.1 Latin America CRM Software Revenue and Growth Forecast by Countries (2020-2032)

       11.1.2 Mexico

       11.1.3 Brazil

   11.2 Latin America CRM Software Market Size by Product Segment (2020-2032)

   11.3 Latin America CRM Software Market Size by Product Application (2020-2032)

12 Middle East and Africa CRM Software Market Analysis

   12.1 Middle East and Africa CRM Software Market Prospects

       12.1.1 Middle East and Africa CRM Software Revenue and Growth Forecast by Countries (2020-2032)

       12.1.2 Saudi Arabia

       12.1.3 South Africa

   12.2 Middle East and Africa CRM Software Market Size by Product Segment (2020-2032)

   12.3 Middle East and Africa CRM Software Market Size by Product Application (2020-2032)

13 Research Conclusion

14 Appendix

   14.1 Methodology/Research Approach

   14.2 Research Landscape

   14.3 Research Benchmark and Hypothesis

   14.4 Data Source

       14.4.1 Primary Sources

       14.4.2 Secondary Sources

   14.5 Data Cross Validation

   14.6 Disclaimer

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Table 1：Global CRM Software Market Size and Growth Forecast Analysis by Product Segment (2020 VS 2025 VS 2032) & (Million USD)

Table 2：Global CRM Software Market Size and Growth Forecast Analysis by Product Application (2020 VS 2025 VS 2032) & (Million USD)

Table 3：CRM Software Downstream Customers List

Table 4：CRM Software Distributors/Dealers List

Table 5：Global CRM Software Market Revenue by Key Players (2021-2025) & (Million USD)

Table 6：Global CRM Software Market Position by Key Players

Table 7：Global Key Players Headquarter and Key Area Served

Table 8：Global CRM Software Market Expansion and M&A Dynamic

Table 9：Oracle Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 10：Oracle CRM Software Product Features

Table 11：Oracle CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 12：Oracle CRM Software Revenue by Product Segment

Table 13：Oracle CRM Software Revenue by Region

Table 14：SAP Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 15：SAP CRM Software Product Features

Table 16：SAP CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 17：SAP CRM Software Revenue by Product Segment

Table 18：SAP CRM Software Revenue by Region

Table 19：Salesforce Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 20：Salesforce CRM Software Product Features

Table 21：Salesforce CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 22：Salesforce CRM Software Revenue by Product Segment

Table 23：Salesforce CRM Software Revenue by Region

Table 24：Microsoft Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 25：Microsoft CRM Software Product Features

Table 26：Microsoft CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 27：Microsoft CRM Software Revenue by Product Segment

Table 28：Microsoft CRM Software Revenue by Region

Table 29：monday.com Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 30：monday.com CRM Software Product Features

Table 31：monday.com CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 32：monday.com CRM Software Revenue by Product Segment

Table 33：monday.com CRM Software Revenue by Region

Table 34：Zendesk Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 35：Zendesk CRM Software Product Features

Table 36：Zendesk CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 37：Zendesk CRM Software Revenue by Product Segment

Table 38：Zendesk CRM Software Revenue by Region

Table 39：Freshworks Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 40：Freshworks CRM Software Product Features

Table 41：Freshworks CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 42：Freshworks CRM Software Revenue by Product Segment

Table 43：Freshworks CRM Software Revenue by Region

Table 44：Zoho Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 45：Zoho CRM Software Product Features

Table 46：Zoho CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 47：Zoho CRM Software Revenue by Product Segment

Table 48：Zoho CRM Software Revenue by Region

Table 49：Thryv Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 50：Thryv CRM Software Product Features

Table 51：Thryv CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 52：Thryv CRM Software Revenue by Product Segment

Table 53：Thryv CRM Software Revenue by Region

Table 54：Pipedrive Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 55：Pipedrive CRM Software Product Features

Table 56：Pipedrive CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 57：Pipedrive CRM Software Revenue by Product Segment

Table 58：Pipedrive CRM Software Revenue by Region

Table 59：Nextiva CRM Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 60：Nextiva CRM CRM Software Product Features

Table 61：Nextiva CRM CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 62：Nextiva CRM CRM Software Revenue by Product Segment

Table 63：Nextiva CRM CRM Software Revenue by Region

Table 64：Hubspot Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 65：Hubspot CRM Software Product Features

Table 66：Hubspot CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 67：Hubspot CRM Software Revenue by Product Segment

Table 68：Hubspot CRM Software Revenue by Region

Table 69：ActiveCampaign Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 70：ActiveCampaign CRM Software Product Features

Table 71：ActiveCampaign CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 72：ActiveCampaign CRM Software Revenue by Product Segment

Table 73：ActiveCampaign CRM Software Revenue by Region

Table 74：Pipeliner Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 75：Pipeliner CRM Software Product Features

Table 76：Pipeliner CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 77：Pipeliner CRM Software Revenue by Product Segment

Table 78：Pipeliner CRM Software Revenue by Region

Table 79：Nimble Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 80：Nimble CRM Software Product Features

Table 81：Nimble CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 82：Nimble CRM Software Revenue by Product Segment

Table 83：Nimble CRM Software Revenue by Region

Table 84：Sage Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 85：Sage CRM Software Product Features

Table 86：Sage CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 87：Sage CRM Software Revenue by Product Segment

Table 88：Sage CRM Software Revenue by Region

Table 89：Keap Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 90：Keap CRM Software Product Features

Table 91：Keap CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 92：Keap CRM Software Revenue by Product Segment

Table 93：Keap CRM Software Revenue by Region

Table 94：Insightly Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 95：Insightly CRM Software Product Features

Table 96：Insightly CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 97：Insightly CRM Software Revenue by Product Segment

Table 98：Insightly CRM Software Revenue by Region

Table 99：Maximizer Software Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 100：Maximizer Software CRM Software Product Features

Table 101：Maximizer Software CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 102：Maximizer Software CRM Software Revenue by Product Segment

Table 103：Maximizer Software CRM Software Revenue by Region

Table 104：Salesboom Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 105：Salesboom CRM Software Product Features

Table 106：Salesboom CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 107：Salesboom CRM Software Revenue by Product Segment

Table 108：Salesboom CRM Software Revenue by Region

Table 109：SugarCRM Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 110：SugarCRM CRM Software Product Features

Table 111：SugarCRM CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 112：SugarCRM CRM Software Revenue by Product Segment

Table 113：SugarCRM CRM Software Revenue by Region

Table 114：Epsilon Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 115：Epsilon CRM Software Product Features

Table 116：Epsilon CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 117：Epsilon CRM Software Revenue by Product Segment

Table 118：Epsilon CRM Software Revenue by Region

Table 119：Genesys Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 120：Genesys CRM Software Product Features

Table 121：Genesys CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 122：Genesys CRM Software Revenue by Product Segment

Table 123：Genesys CRM Software Revenue by Region

Table 124：Verint Basic Information (Total Revenue, Employees, Main Business, Service Area and Contact Information)

Table 125：Verint CRM Software Product Features

Table 126：Verint CRM Software Revenue (Million USD) and Gross Margin (2021-2025)

Table 127：Verint CRM Software Revenue by Product Segment

Table 128：Verint CRM Software Revenue by Region

Table 129：Global CRM Software Market Size and Growth Forecast by Region (2020 VS 2025 VS 2032) & (Million USD)

Table 130：Global CRM Software Market Revenue by Region (2020-2025) & (Million USD)

Table 131：Global CRM Software Market Share by Region (2020-2025)

Table 132：Global CRM Software Market Revenue Forecast by Region (2026-2032) & (Million USD)

Table 133：Global CRM Software Market Share Forecast by Region (2026-2032)

Table 134：Global CRM Software Market Revenue by Product Segment (2020-2025) & (Million USD)

Table 135：Global CRM Software Market Revenue Forecast by Product Segment (2026-2032) & (Million USD)

Table 136：Global CRM Software Market Revenue by Product Application (2020-2025) & (Million USD)

Table 137：Global CRM Software Market Revenue Forecast by Product Application (2026-2032) & (Million USD)

Table 138：North America CRM Software Market Revenue by Countries (2020-2025) & (Million USD)

Table 139：North AmericaCRM Software Market Revenue Forecast by Countries (2026-2032) & (Million USD)

Table 140：North America CRM Software Market Revenue by Product Segment (2020-2025) & (Million USD)

Table 141：North America CRM Software Market Revenue Forecast by Product Segment (2026-2032) & (Million USD)

Table 142：North America CRM Software Market Revenue by Product Application (2020-2025) & (Million USD)

Table 143：North America CRM Software Market Revenue Forecast by Product Application (2026-2032) & (Million USD)

Table 144：Europe CRM Software Market Revenue by Countries (2020-2025) & (Million USD)

Table 145：Europe CRM Software Market Revenue Forecast by Countries (2026-2032) & (Million USD)

Table 146：Europe CRM Software Market Revenue by Product Segment (2020-2025) & (Million USD)

Table 147：Europe CRM Software Market Revenue Forecast by Product Segment (2026-2032) & (Million USD)

Table 148：Europe CRM Software Market Revenue by Product Application (2020-2025) & (Million USD)

Table 149：Europe CRM Software Market Revenue Forecast by Product Application (2026-2032) & (Million USD)

Table 150：China CRM Software Market Revenue by Product Segment (2020-2025) & (Million USD)

Table 151：China CRM Software Market Revenue Forecast by Product Segment (2026-2032) & (Million USD)

Table 152：China CRM Software Market Revenue by Product Application (2020-2025) & (Million USD)

Table 153：China CRM Software Market Revenue Forecast by Product Application (2026-2032) & (Million USD)

Table 154：Asia Pacific (excl. China) CRM Software Market Revenue by Countries (2020-2025) & (Million USD)

Table 155：Asia Pacific (excl. China) CRM Software Market Revenue Forecast by Countries (2026-2032) & (Million USD)

Table 156：Asia Pacific (excl. China) CRM Software Market Revenue by Product Segment (2020-2025) & (Million USD)

Table 157：Asia Pacific (excl. China) CRM Software Market Revenue Forecast by Product Segment (2026-2032) & (Million USD)

Table 158：Asia Pacific (excl. China) CRM Software Market Revenue by Product Application (2020-2025) & (Million USD)

Table 159：Asia Pacific (excl. China) CRM Software Market Revenue Forecast by Product Application (2026-2032) & (Million USD)

Table 160：Latin America CRM Software Market Revenue by Countries (2020-2025) & (Million USD)

Table 161：Latin America CRM Software Market Revenue Forecast by Countries (2026-2032) & (Million USD)

Table 162：Latin America CRM Software Market Revenue by Product Segment (2020-2025) & (Million USD)

Table 163：Latin America CRM Software Market Revenue Forecast by Product Segment (2026-2032) & (Million USD)

Table 164：Latin America CRM Software Market Revenue by Product Application (2020-2025) & (Million USD)

Table 165：Latin America CRM Software Market Revenue Forecast by Product Application (2026-2032) & (Million USD)

Table 166：Middle East and Africa CRM Software Market Revenue by Countries (2020-2025) & (Million USD)

Table 167：Middle East and Africa CRM Software Market Revenue Forecast by Countries (2026-2032) & (Million USD)

Table 168：Middle East and Africa CRM Software Market Revenue by Product Segment (2020-2025) & (Million USD)

Table 169：Middle East and Africa CRM Software Market Revenue Forecast by Product Segment (2026-2032) & (Million USD)

Table 170：Middle East and Africa CRM Software Market Revenue by Product Application (2020-2025) & (Million USD)

Table 171：Middle East and Africa CRM Software Market Revenue Forecast by Product Application (2026-2032) & (Million USD)

Table 172：Secondary Sources


image.png

Figure 1：CRM Software Product Scope

Figure 2：Global CRM Software Market Size and Growth Forecast Analysis (2020-2032) & (Million USD)

Figure 3：Global CRM Software Product Segment Market Share (2025 & 2032)

Figure 4：Global CRM Software Product Application Market Share (2025 & 2032)

Figure 5：On-Premise Product Scope

Figure 6：Cloud Based Product Scope

Figure 7：BFSI Product Scope

Figure 8：Healthcare Product Scope

Figure 9：Retail Product Scope

Figure 10：Government Product Scope

Figure 11：Industrial Manufacturing Product Scope

Figure 12：Others Product Scope

Figure 13：CRM Software Industrial Chain Framework

Figure 14：Global CRM Software Market by Geographic Segmentation in 2025

Figure 15：Global CRM Software Market Share by Region (2020 VS 2025)

Figure 16：North America CRM Software Market Size and Growth Forecast (2024 VS 2025 VS 2032) & (Million USD)

Figure 17：North America CRM Software Revenue Market Share by Countries (2025 VS 2032)

Figure 18：U.S. CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 19：Canada CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 20：Europe CRM Software Market Size and Growth Forecast (2024 VS 2025 VS 2032) & (Million USD)

Figure 21：Europe CRM Software Revenue Market Share by Countries (2025 VS 2032)

Figure 22：Germany CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 23：France CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 24：United Kingdom CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 25：Italy CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 26：Spain CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 27：Benelux CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 28：China CRM Software Market Size and Growth Forecast (2024 VS 2025 VS 2032) & (Million USD)

Figure 29：Asia Pacific (excl. China) CRM Software Market Size and Growth Forecast (2024 VS 2025 VS 2032) & (Million USD)

Figure 30：Asia Pacific (excl. China) CRM Software Revenue Market Share by Countries (2025 VS 2032)

Figure 31：Japan CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 32：South Korea CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 33：India CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 34：Southeast Asia CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 35：Australia CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 36：Latin America CRM Software Market Size and Growth Forecast (2024 VS 2025 VS 2032) & (Million USD)

Figure 37：Latin America CRM Software Revenue Market Share by Countries (2025 VS 2032)

Figure 38：Mexico CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 39：Brazil CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 40：Middle East and Africa CRM Software Market Size and Growth Forecast (2024 VS 2025 VS 2032) & (Million USD)

Figure 41：Middle East and Africa CRM Software Revenue Market Share by Countries (2025 VS 2032)

Figure 42：Saudi Arabia CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 43：South Africa CRM Software Market Revenue and Forecast (2020-2032) & (Million USD)

Figure 44：Research Methodology

Figure 45：Primary Sources

Figure 46：Data Cross Validation

Global CRM Software Revenue and Market Share by Key Players

Revenue (US$ Million)20202021202220232024
OracleXXXXXXXXXX
SAPXXXXXXXXXX
SalesforceXXXXXXXXXX
MicrosoftXXXXXXXXXX
monday.comXXXXXXXXXX
ZendeskXXXXXXXXXX
FreshworksXXXXXXXXXX
ZohoXXXXXXXXXX
ThryvXXXXXXXXXX
PipedriveXXXXXXXXXX
Nextiva CRMXXXXXXXXXX
HubspotXXXXXXXXXX
ActiveCampaignXXXXXXXXXX
PipelinerXXXXXXXXXX
NimbleXXXXXXXXXX
SageXXXXXXXXXX
KeapXXXXXXXXXX
InsightlyXXXXXXXXXX
Maximizer SoftwareXXXXXXXXXX
SalesboomXXXXXXXXXX
SugarCRMXXXXXXXXXX
EpsilonXXXXXXXXXX
GenesysXXXXXXXXXX
VerintXXXXXXXXXX
Other CompaniesXXXXXXXXXX
TotalXXXXXXXXXX


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